Privacy Policy

Heritage Slate & Stone Ltd. is committed to protecting your privacy and ensuring your personal data is handled responsibly. This privacy policy explains how we collect, use, and safeguard your information when you use our online platform and services.

Information We Collect

We collect personal data that you voluntarily provide when contacting us or using our services, including but not limited to:

• Your name and contact details (such as postal address, phone number, and email address).
• Details about your property or roofing requirements for site surveys and quotations.
• Any correspondence or communications you send to us.

How We Use Your Information

Your personal data is used to:

• Provide and manage our specialist roofing, heritage restoration, and related services.
• Respond to inquiries and provide quotations or consultations.
• Carry out site surveys and project planning relevant to your property.
• Comply with legal obligations and enforce our terms of service.

Legal Basis for Processing

We process your personal data based on your consent, for the performance of a contract, or where we have a legitimate interest aligned with providing our specialist services, ensuring safety, or complying with legal requirements.

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. Your information may be shared with trusted contractors or third parties only when necessary to deliver our services (e.g., subcontractors performing work at your property), and always under strict confidentiality agreements.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes it was collected for, including compliance with legal, accounting, or reporting obligations.

Your Rights

Under GDPR and UK data protection law, you have the right to:

• Access your personal data and request a copy.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data where we have no legitimate grounds to retain it.
• Object to or restrict processing of your data.
• Withdraw consent at any time where processing is based on consent.
• Request data portability where applicable.

To exercise your rights, please contact us using the physical address below. We may require proof of identity to process your request.

Cookies and Tracking

Our online platform may use cookies to enhance user experience and gather anonymous analytics. You can control cookies through your browser settings. We do not use cookies to collect personally identifiable information without your consent.

International Transfers

Your data is processed and stored within the UK or the European Economic Area (EEA). Should we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for updates.

Contact Us

If you have any questions or concerns about your privacy or this policy, please write to us at: